1. VALIDITY / SCOPE OF APPLICATION / CONTRACTUAL PARTNERS

1.1        For reasons of better readability and thus easier comprehensibility, the masculine form is used for personal designations and personal nouns within these terms and conditions. Corresponding terms apply in principle to all genders in the sense of equal treatment. The abbreviated form of language is used for editorial reasons only and does not imply any evaluation.

1.2        These GTC apply to all contracts for the rental of apartments, cabins, pitches or comparable accommodation (hereinafter referred to as "unit") concluded between noordwind Betriebsgesellschaft mbH (hereinafter: host) and third parties (hereinafter: guest) (accommodation contract), as well as to all further services and deliveries provided by noordwind Betriebsgesellschaft mbH to a guest (so-called special services).

1.3        The guest's contractual partner is noordwind Betriebsgesellschaft mbH for bookings and services relating to the location:

Bockelkathener Straße 10, 21379 Lüdersburg

1.4        The guest's contractual partner is noordwind camping galsklint ApS for bookings and services relating to the location:

Galsklintvej 11, 5500 Middelfart

1.5        The rental is always subject to these conditions, which together with the "house rules" and the reservation confirmation form the rental agreement ("accommodation contract"). The host expressly declares that it neither provides nor arranges package tours or linked travel services. Should the guest decide to purchase additional services or products, for example an extra bed etc., or should additional services or products be offered to the guest, such as laundry cleaning, charging of electric cars or e-bikes / electric bicycles or similar, this constitutes a separate contract for these respective services and products (so-called special services).

1.6        The guest's general terms and conditions do not apply. They are hereby expressly rejected.

2. RESERVATIONS

2.1        By making a reservation, the guest offers to conclude an accommodation contract. Subject to availability, the guest receives a reservation confirmation from the host. By accepting the reservation made by the guest, an accommodation contract is concluded between the guest and the host.

2.2        Offers by the host regarding available units are subject to change and non-binding. The host may refuse to conclude an accommodation contract at its own discretion.

2.3        There is no entitlement to make use of the overnight accommodation service. The host reserves the right to define industry-standard restrictions such as minimum stays, booking guarantees or down payments for certain dates or periods.

3. CANCELLATION DEADLINES / CONDITIONS

3.1        For bookings made via the online booking portals www.Booking.com and www.Airbnb.com as well as www.fewo-direkt.de or similar, the cancellation deadlines and conditions are governed by the respective requirements of the aforementioned online portal operators.

3.2        For all other bookings, including those in which the guest contacts the host directly by telephone or e-mail for the purpose of renting, the following cancellation deadlines and conditions apply between the guest and the host:

3.3        As long as the guest has not made payment in the amount owed, only a simple reservation exists in the guest's favour. A guaranteed reservation only exists once the price has been paid.

3.4        Simple reservations must be paid by the guest within the deadline set by the host for this purpose. If, despite the setting of a grace period, the guest still fails to make payment to the host, the reservation lapses upon the unsuccessful expiry of this grace period, provided that the host declared this consequence at the same time as setting the grace period in the event of its unsuccessful expiry. The host then has the right to rent the previously reserved unit to another party. In addition, the host has the right to demand compensation from the guest.

3.5        For simple reservations received or concluded after 1:00 p.m. on the day of arrival, the guest has one hour to make payment in accordance with clause 5.

3.6        A guaranteed reservation may be cancelled by the guest in accordance with the following cancellation conditions, stating the reservation number:

3.7        If cancellation is made at least 61 days before the planned arrival, the guest must pay the host a processing fee of EUR 30.00.

3.8        If cancellation is made less than 61 days but at least 31 days before the planned arrival, the guest must pay the host a cancellation fee of 50% of the agreed accommodation costs.

3.9        If cancellation is made less than 31 days but at least 2 days before the planned arrival, the guest must pay the host a cancellation fee of 80% of the agreed accommodation costs.

3.10      If cancellation is made 1 day before the planned arrival, or if a guest does not appear on the agreed arrival day (no-show), the guest must pay the host a cancellation fee of 95% of the agreed accommodation costs. In the case of multi-day guaranteed reservations, in the event of non-arrival (no-show) all subsequent nights from the second night onwards, including the second night itself, are cancelled, and the guest has no entitlement to the subsequent nights.

3.11      Within one completed year, the guest has the option of rescheduling the reservation prior to arrival against a fee of EUR 40. Rescheduling to subsequent years in relation to the year of arrival is excluded.

4. ACCOMMODATION PRICES & OTHER PRICES

4.1        The prices stated by the host at the time the contract is concluded apply in each case. The applicable prices are gross total prices and include all statutory taxes, fees and charges. Local charges owed by the guest themselves under the respective municipal law, such as visitor's tax, are not included and are charged separately.

4.2        In the event of changes to tax, fee and charge rates, as well as the effective levying of new taxes, fees and charges previously unknown to the parties, the host reserves the right to adjust prices accordingly. In contracts with consumers, this only applies if the period between conclusion of the contract (reservation confirmation) and adjustment of the contract exceeds four months.

5. PAYMENT TERMS & INVOICE

5.1        The price of the entire booked overnight accommodation service must always be paid by the guest in advance.

5.2        Set-off by the guest is excluded, unless the set-off concerns an undisputed claim or a claim established by a final court ruling. The same applies to a right of retention.

5.3        Valid means of payment include bank transfer, MasterCard, Visa Card, American Express, GiroPay and Sofort Überweisung – cash payments are excluded.

5.4        For fees incurred subsequently through additional or special services used, such as electricity consumption, or due to breaches of the General Terms and Conditions, the host reserves the right to charge the stored means of payment with the outstanding amounts.

5.5        The guest agrees that an invoice is, in the regular case, always made available as a download or by e-mail. Should the guest wish to receive postal delivery instead, a longer delivery time may result for organisational or administrative reasons. The host furthermore reserves the right to satisfy any demand for a company stamp or signature on the invoice by means of postal delivery of the invoice, which, however, results in a longer delivery time.

6. POSSIBILITIES FOR USING RESERVED UNITS

6.1        The guest is obliged to identify themselves on arrival. They are also obliged to complete and sign the police registration form in full with their personal details.

6.2        A reserved apartment, tiny house, cabin etc. is available to the guest from 3:00 p.m. on the day of arrival until 10:00 a.m. on the day of departure.

6.3        A reserved pitch or tent site is available to the guest from 1:00 p.m. on the day of arrival until 12:00 noon on the day of departure.

6.5        When using a pitch, the guest must ensure that pitch users in the rear area of the grounds are also entitled to a view of water surfaces. The guest's vehicle, tent or similar must therefore be set up in such a way that the line of sight of those situated behind is disturbed as little as possible. As a rule, this is possible by positioning the vehicle, tent etc. directly parallel to the hedge.

6.6        Unless otherwise agreed, the keys and any code cards provided must be handed over to the host or a third party designated by the host on the agreed day of departure or – where agreed – left in the unit. If a key or key card provided is lost or not returned on departure, this is charged at a fee of EUR 40.00. The host remains entitled to demand compensation from the guest for any damage incurred as a result, insofar as this exceeds the amount of EUR 40.00. This includes the costs of replacing the affected locking system, insofar as this is necessary for security reasons. The guest is free to prove to the host that no damage or lesser damage was incurred.

6.7        On request and subject to availability, a later departure (late check-out) may be agreed with the host in advance. Upon receipt of the request, the guest receives from the host an individual offer for a later departure (late check-out), taking into account the specific circumstances, which the guest may accept within the period stated in this offer. There is no contractual entitlement to a late check-out.

6.8        On request and subject to availability, an earlier arrival (early check-in) may be agreed with the host in advance. Upon receipt of the request, the guest receives from the host an individual offer for an earlier arrival (early check-in), taking into account the specific circumstances, which the guest may accept within the period stated in this offer. There is no contractual entitlement to an early check-in.

6.9        Should the unit not be returned by the guest in good time on the day of departure, the host may, insofar as no higher damage has been incurred, demand from the guest a fee of at least EUR 30.00 for each commenced hour of the delayed return; in terms of amount, the total per day is limited to five times the daily price for that unit. The guest is otherwise free to prove to the host that no damage or lesser damage was incurred.

6.10      Use of the unit for a purpose other than accommodation, in particular any commercial use by the guest, is expressly prohibited.

6.11      The unit may only ever be used (meaning overnight stays) by the maximum number of persons specified as the maximum occupancy in the reservation confirmation. Children of any age must also be counted. Visitors may be received during the day; however, receiving more than 2 visitors requires the host's consent. Visitors may need to be registered separately and may be subject to charges. If the unit is used by more than the maximum permitted number of persons, the host may demand their removal without any period of grace. If the guest does not comply with this demand within 12 hours, the contract is terminated with immediate effect, and the guest and all those travelling with them must leave the unit immediately and without further request, without any refund of the usage fee.

6.12      There is in part residential development around the unit. In view of this, the principle of consideration applies to the guest as well as any visitors towards the neighbourhood. An expression of this duty of consideration is in particular that avoidable noise by which someone is significantly disturbed in their rest is to be refrained from, i.e. prohibited, between 10:00 p.m. and 6:00 a.m. as well as on Sundays and public holidays.

6.13      Due to the geographical locations of our units and possibly easily combustible roofing, the setting off of pyrotechnics is strictly prohibited. In the event of non-compliance, the usual fines under local rules are levied and may amount to up to EUR 50,000.

6.14      Photographs and film recordings for commercial purposes are permitted on or in the unit as well as the associated building including the property only with the host's consent.

7. RESALE / SUBLETTING

The resale/subletting and/or brokerage of booked units is prohibited. The assignment or sale of the claim against the host is also inadmissible. In these cases, the host is entitled to cancel the booking, in particular if the guest has made untrue statements to the third party regarding the type of booking or the payment in the course of the assignment/sale.

8. LIABILITY OF THE HOST

8.1        The host is liable without limitation for damage attributable to it arising from injury to life, body or health. Furthermore, the host is liable for other damage based on an intentional or grossly negligent breach of duty by the host. For simple negligence, the host is liable only and limited to the damage typically foreseeable for the contract, insofar as a duty is breached whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the guest may regularly rely (cardinal duty). A breach of duty by the host is equivalent to that of its legal representatives, employees or vicarious agents. Further claims for damages are excluded, unless otherwise regulated in these GTC.

8.2        Even in holiday areas, unexpected noise from neighbours, construction work, traffic or the like may occur. The host cannot accept responsibility for this.

8.3        Even in units where bringing a pet is not expressly permitted, the host cannot guarantee that pets have not previously stayed in such a unit. For this reason, the host cannot accept responsibility for allergic – e.g. asthmatic – reactions of the guest that are attributable to a possible previous stay of an animal in a unit.

8.4        Should disruptions or defects in the host's services occur, the host will endeavour to provide a remedy upon becoming aware of them or upon the guest's prompt complaint. The guest is obliged to contribute what is reasonable to remedy the disruption and to keep any possible damage to a minimum. Moreover, the guest is obliged to notify the host in good time of the possibility of an exceptionally high amount of damage arising.

8.5        For items brought in, the host is liable in accordance with the statutory provisions. The claim lapses if the guest does not notify the host immediately after gaining knowledge of the loss, destruction or damage of the item brought in, unless this delayed notification has no effect on the clarification of the facts. Insofar as the guest wishes to bring money, securities and valuables with a value of more than EUR 800.00, or other items with a value of more than EUR 3,500.00, into the unit, this requires a separate written agreement with the host.

8.6        If the guest is provided with a parking space, even for a fee, no safekeeping contract is concluded with the host as a result. There is no obligation on the part of the host to monitor. In the event of loss of or damage to motor vehicles or bicycles parked or manoeuvred on the property, or their respective contents, the host is liable only in the event of intent or gross negligence. The guest is obliged to report any damage immediately, and obvious damage in any case before leaving the parking facility, to the host. The host is not liable for damage that is the sole responsibility of other tenants or other third parties.

8.7        All claims against the host generally become time-barred within one year from the start of the statutory limitation period. This does not apply to claims for damages or other claims arising from injury to life, body or health and/or due to a grossly negligent or intentional breach of duty by the host, nor in the case of breaches of a cardinal duty within the meaning of clause 8.1.

8.8        No liability is accepted by the host for lost property. Excepted from this is liability due to intentional or grossly negligent breaches of duty by the host, its legal representatives, employees or vicarious agents. Lost property is returned only on request, for a fee and against a processing fee of EUR 10.00. The accommodation establishment undertakes to keep it for a period of six months.

9. SECURITY (DEPOSIT)

9.1        To secure all of the host's claims arising from the accommodation contract, the host may, in the cases specified below, demand from the guest a security in the amount specified below before the unit is handed over:

9.2        in the case of an agreed period of provision of at least one but less than three months, a security of EUR 200.00;

9.3        in the case of an agreed period of provision of three to six months, a security of one month's payment.

9.4        If the guest is required to provide a security but does not provide it by the time the unit is handed over, the guest has no entitlement to the handover of the unit. If, in such a case, the host has nevertheless handed over the unit to the guest, the host is entitled to terminate the accommodation contract without notice if the deposit is not provided by the guest within a reasonable grace period to be set by the host.

9.5        The host is obliged to settle the deposit within one month after the end of the accommodation contract.

10. CUSTOMER DATA

10.1      In order to ensure communication with the guest, the host mandatorily collects the e-mail address and the telephone number. To verify the identity of the guest, the host is entitled to request digitally at check-in the following valid identification document (for domestic guests an identity card or passport; for foreign guests the passport) as well as valid credit card details.

10.2      Should the identity of a guest not be able to be clarified beyond doubt due to missing or incorrect documents, the host is entitled to cancel the booking.

10.3      To avoid fraudulent bookings, the host uses software solutions that determine a so-called "fraud prevention score" for each guest based on the requested data (e-mail address, residential address, telephone number, credit card etc.) and detect fraudulent bookings. Should the software detect such a booking, the host reserves the right to cancel the booking.

11. TERMINATION OF THE ACCOMMODATION CONTRACT

11.1      The host is entitled to terminate the accommodation contract for good cause. Good cause exists in particular if (I) force majeure or other circumstances for which the host is not responsible make the fulfilment of the contract impossible; (II) units are booked culpably under misleading or false information or concealment of material facts; material here may be, but is not limited to, the identity of the guest, the ability to pay or the purpose of the stay; (III) the host has justified reason to assume that the use of the service may endanger the smooth business operation, the safety or the reputation of the host and its locations in public, without this being attributable to the host's sphere of control or organisation; (IV) the purpose or occasion of the stay is unlawful; (V) in the case of resale/subletting and/or brokerage of the unit (cf. clause 7); or (VI) in the case of exceeding the maximum occupancy (see clause 6.11); or (VII) in the case of holding a party (see clause 13.1); or (VIII) in the case of a contravention pursuant to clause 14.

11.2      The host must notify the guest immediately of the exercise of the right of termination.

11.3      In the case of justified termination by the accommodation establishment, the guest has no claim to compensation.

11.4      For the German locations, the provision of § 545 of the German Civil Code (BGB), according to which the rental agreement is extended for an indefinite period unless the landlord declares, after the end of the rental period, their intention opposing the extension of the rental agreement, does not apply.

11.5      Upon termination of the accommodation contract, the guest is obliged to leave the unit in a tidy and clean condition. This means that the guest is obliged to do the final washing-up, to empty the dishwasher if applicable as well as the refrigerator and any freezer and the bins, and to free the stove and any microwave as well as the sanitary facilities of coarse soiling and dirt. The guest must independently and properly dispose of food remains and remaining foodstuffs as well as beverage bottles and/or cans when returning the unit.

12. NO SMOKING IN THE ENCLOSED UNITS

12.1      The host's apartments are non-smoking apartments. It is therefore prohibited to smoke both in the communal areas and in the apartments. In addition, the host expressly reserves the right, in the event that other guests or third parties feel disturbed by tobacco smoke, to also prohibit smoking on the balcony and/or terrace areas with immediate effect.

12.2      In the event of a contravention pursuant to clause 12.1, the host has the right to demand from the guest, as compensation for the separately required cleaning costs including any loss of revenue from a resulting inability to rent the apartment, an amount of EUR 200.00. This compensation amount is to be set higher if the host proves higher damage. The guest is free to prove to the host that no damage or lesser damage was incurred.

12.3      Manipulating or blocking emergency exits, fire extinguishers or the fire alarm is prohibited. In the event of violations, a penalty fee of EUR 300.00 is threatened. The guest is free to prove to the host that no damage or lesser damage was incurred.

13. NO PARTIES ON THE GROUNDS

13.1      Holding parties on the grounds, as in and on the units, is not permitted.

13.2      In the event of a contravention, the host has the right to demand from the guest, as compensation for the separately required cleaning costs including any loss of revenue from a resulting inability to rent the units, an amount of EUR 500.00. This compensation amount is to be set higher if the host proves higher damage. The guest is free to prove to the host that no damage or lesser damage was incurred.

14. PYROTECHNICS / BARBECUING / CAMPFIRES OR OPEN FIRE

14.1      The storage as well as the burning and igniting of pyrotechnics is strictly prohibited on the entire property of the host including the structures there, or in the vehicles on and in front of the host's property. A contravention by the guest or their visitors entitles the host to immediate termination of the accommodation contract.

14.2      Likewise strictly prohibited is the storage of fuels or combustible material, such as charcoal, methylated spirits, petrol, flammable gases or fire torches etc., in or on the units, the host's property, or in the vehicles on and in front of the host's property. A contravention by the guest or their visitors entitles the host to immediate termination of the accommodation contract.

14.3      Except in expressly marked areas or zones on the host's property as well as the structures located thereon, barbecuing or lighting a campfire / open fire as well as fire torches is strictly prohibited on the entire property including the structures located thereon. A contravention by the guest or their visitors entitles the host to immediate termination of the accommodation contract.

14.4      At no time may an open fire or a barbecue be left unattended. Before barbecuing or lighting an open fire, a responsible person must always be designated who, until the fire or embers are completely extinguished, must remain sober, i.e. may consume neither alcohol nor other intoxicating substances, and who, upon leaving the barbecue area or the fireplace, has satisfied themselves that the fire or embers are completely extinguished. A contravention by the guest or their visitors entitles the host to immediate termination of the accommodation contract.

15. DAMAGE OR THEFT

In the event of damage that goes beyond normal use, or of theft, the host has the right to invoice the guest for the damage as well as the separate expenses for remedying the damage, including any loss of revenue from a resulting inability to rent the unit.

16. PETS

Bringing a pet is generally not permitted. Exceptions, however, are guide dogs, dogs for the deaf and other comparable service dogs, or in or at units where bringing a pet is expressly permitted. Guide dogs, dogs for the deaf and other comparable service dogs may be brought along free of charge and at any time upon proof.

17. MAINTENANCE

17.1      The guest undertakes to treat the unit provided, any furnishings as well as the rooms, facilities and installations intended for communal use carefully and with care, and to ensure proper ventilation and heating.

17.2      The guest furthermore undertakes, upon occupying the unit, to check the furnishings for completeness and fitness for use and to notify the host of any complaints immediately.

17.3      The guest is liable for all damage to the unit provided, the furnishings and the rooms, facilities and installations intended for communal use that they or their visitors have culpably caused through use contrary to the contract and that is not attributable to normal wear and tear. The guest must notify the host immediately of all damage that has occurred to the unit provided.

17.4      In the event that a defect should be present in the unit, the guest must grant the host or a service provider commissioned by the host access to the unit. The same applies in the event that the guest commissions an intermediate cleaning to be separately commissioned and remunerated by them and the host has agreed to this.

17.5      When moving out of or from the unit, the guest is obliged to leave the unit in a tidy and clean condition; in this respect, reference is made to clause 11.5.

18. GROUP BOOKINGS / CONTINGENT CONTRACTS / EVENT PERIODS

18.1      For group bookings, i.e. bookings of more than five units, and so-called contingent contracts, separate payment and cancellation conditions apply. For these, separate contracts are to be concluded, from which the payment and cancellation conditions exclusively applicable to them then result in each case.

18.2      For bookings during event and trade fair periods, deviating cancellation deadlines apply. These are shown in the booking process as well as on the booking confirmation.

19. INTERNET USE

For German locations, the following applies: In Germany, a connection owner can be held liable for legal violations committed from their internet connection. Nevertheless, the host offers the guest, free of charge and voluntarily, but not as part of the contractually agreed service, access to the internet in the form of WLAN access (hotspot) in reliance on the guest's compliance with the law. There is no entitlement to any particular local coverage of the hotspot. In return for this possibility of use, the guest undertakes to comply with German laws and the following rules:

19.1      General terms of use:

19.2      The WLAN access offered applies only for the period of use.

19.3      The usage data may not be passed on to third parties.

19.4      The loss or making accessible of the user data to third parties must be reported to the host immediately.

19.5      As a rule, internet use is possible throughout the entire accommodation. The transmission speed may, however, be subject to fluctuations and disruptions. The actual and permanent availability or reliability of the internet access is not guaranteed.

19.6      The host reserves the right to revoke the access authorisation in whole or in part at any time. In particular, access to certain services or websites may be blocked by the host at its discretion.

19.7      Exclusion of liability in favour of the host:

19.8      The WLAN use is at the guest's own risk.

19.9      The host expressly points out that malware may reach the guest's device through internet use.

19.10    The provision of internet access includes neither a firewall nor virus protection – it is incumbent on the guest to protect their end device. Virus protection software is suitable for this.

19.11    The data traffic originating from the WLAN connection provided is, where applicable, encrypted by means of WPA2. Further protective measures against improper use by third parties are not the responsibility of the host.

19.12    The host accepts no liability for damage to the guest's end devices that arises through WLAN use. Excepted from this exclusion of liability is damage caused grossly negligently or intentionally by the host or its assistants.

19.13    Responsibility of the guest:

19.14    The guest undertakes to comply with applicable law and not to use the WLAN access for the following purposes:

19.15    Distribution, making accessible or reproduction of copyright-protected material – in particular "file sharing";

19.16    Sending of harassing, threatening, defamatory, immoral or unlawful content;

19.17    Sending of SPAM (mass notifications).

19.18    If the guest enters into chargeable legal transactions via the WLAN access, they are solely responsible for the liabilities incurred. The costs arising from this are to be borne solely by the guest.

19.19    Indemnification of the host from third-party claims:

19.20    The guest indemnifies the host from all claims and damages of third parties based on an unlawful use of the internet access or a breach of the agreed rules by the guest.

19.21    All costs and expenses incurred in defending against or asserting the claims and damages of third parties are included in the indemnification.

19.22    Passing on the access data for the internet connection to third parties is prohibited to the guest. In the event of a contravention, the guest is liable to the host for all damage arising from passing on the access data.

20. DATA PROTECTION

The data protection provisions can be viewed at:

https://www.noordwind.eu/datenschutz

21. FINAL PROVISIONS

21.1      Amendments and additions as well as the cancellation of the accommodation contract, the acceptance of the application or these General Terms and Conditions require the written form. This also applies to the cancellation of this written-form clause. Unilateral amendments or additions by the guest are invalid.

21.2      The place of performance and payment is the registered office of the accommodation establishment.

21.3      The exclusive place of jurisdiction in commercial dealings is the registered office of the accommodation establishment. Insofar as a contracting party fulfils the requirement of § 38 (2) of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction in Germany, the registered office of the accommodation establishment applies as the place of jurisdiction.

21.4      German law applies with regard to noordwind Betriebsgesellschaft mbH, and Danish law applies with regard to noordwind camping galsklint ApS. The application of the UN Convention on Contracts for the International Sale of Goods and of conflict-of-laws rules is excluded.

21.5      Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions is not affected thereby. In all other respects, the statutory provisions apply.

21.6      The accommodation establishment is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

noordwind Betriebsgesellschaft mbH · Gartenhöh 8 · D-21227 Bendestorf

noordwind camping galsklint ApS · Galsklintvej 11 · DK-5500 Galsklint

www.noordwind.eu

Version: 18 December 2025